Satisfaction Guarantee

When shopping at Web Tree Shops, your satisfaction is always guaranteed. If for any reason you are not satisfied with a purchase you have made at www.escapefireladders.com you can return it for a refund within thirty days of delivery. A 20% restocking fee will be charged on all returns that are not the result of our error. We will be happy to refund your shipping costs and pay for return shipping if you are returning an item due to our error or a product defect. Web Tree Shops carefully selects all products that are available on our Web sites. We are confident that you will be just as happy with our selection as we are. For more information about returns, please see our return policy below.


Return Policy

You may return all items purchased at www.escapefireladders.com within 30 days of delivery. Returns must be in new, resalable condition in their original packaging. A 20% restocking fee will apply to all returns that are not the result of our error. We will pay the return shipping costs if the product is defective or the return is the result of our error. If the item is returned for any other reason you are responsible for the return shipping amount. Please contact us before returning any item for prior approval. We will credit you in the same manner as your original payment within 7 days of receiving the returned item.