Shipping & Returns


Shipping Information

How much does it cost to ship an order?

We offer a variety of shipping options. Shipping prices are disclosed during the checkout process. You may also preview shipping costs in the shopping cart. In California, sales tax will be added to your order.

How long does it take to ship an order?
Most orders ship the same day or the following business day. You will be notified by email when your order ships. We give priority to UPS Next Day Air and UPS Second Day Air packages when processing orders. However, there is no guarantee that we will be able to ship these orders the same day.

What shipping services are available?
Most products are shipped via UPS. Unfortunately, UPS will not ship packages to P.O. Boxes. We offer the following domestic shipping options:

UPS
  • Ground
  • 3 Day Select
  • 2 Day Air
  • Next Day Air
USPS
  • Priority
  • Expedited

Where do you ship to?
We ship to the United States of America and Canada. We generally do not ship to other countries. Please contact us if you need to ship an item to another country before making a purchase.


Return Policy
You may return all items purchased at www.escapefireladders.com within 30 days of delivery. Returns must be in new, resalable condition in their original packaging. A 20% restocking fee will apply to all returns that are not the result of our error. We will pay the return shipping costs if the product is defective or the return is the result of our error. If the item is returned for any other reason you are responsible for the return shipping amount. Please contact us before returning any item for prior approval. We will credit you in the same manner as your original payment within 7 days of receiving the returned item.

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